The safety of our patients, doctors and staff is of the utmost importance to us. Rest assured that we follow infection control policies and the guidelines of the Center for Disease Control and Prevention (CDC) as well as follow Joint Commission Internaitonal (JCI) standards on infection prevention and control protocols to decrease exposure to the Coronavirus. To further reduce the risk of spread, we have taken many steps as above in this aritcle to prevent and minimize infection.

As we are a hospital, we employ licensed thai nurses that screens for basic vital signs (temperature, blood pressure, BMI, etc) and advises on precautionary measures. As a normal practice within a hospital setting, we normally already employ standard precautions.

During this period, to help diminish the spread of the virus and to keep our patients, doctors and staff safe, we only treat patients that are well. 

If you are unwell, and require emergency dental treatment or think you may need urgent dental works done, please do kindly call us in advance. We can then advise how an appointment may be set up for you. BIDH has over 33 treatment rooms across 3 levels. Your treatment can then be done on an isolated level that is separated from others. We separate our unwell and potentially risk-based patients patients on a delegated zone in order not to cross mix patients for better infection control separation.

Adult patients should not bring visitors or children with them to their appointments. Pediatric patients should be accompanied by only (1) one parent/legal guardian. We request to maximize “social distancing” and decreasing all non-urgent interactions. 

Yes. Since 20 March 2020, our dental hospitals has changed it patient flow during check-in and registration to gain better control of traffic flow in and out. It is necessary have nurse screening stations set up at the open entrances to screen all patients, visitors, doctors and staff before they enter.

Your temperature will be taken and you will be asked on your travel and exposure history. Anyone with a temperature of 100 degrees (or 37.7 degree celsius) or above will not be allowed to enter our dental clinic. For other potential risks-base individuals, you will be requested to wait in designated area and given further screening assessment to determine on treatment visit setup and/or to allow you to continue your work about BIDH. 

On arrival and passing screening at the entrance, registration is done on level one at the counter. You may be requested to wear a mask (if necessary or desired). Our check-in customer service counter then inform you of your respective level to go. Another customer care at that level will receive you for your dentist visit. We separate our levels based for patients who are unwell and potential risk-based patients. 

You may see our staff wear a mask. Flu vaccination is given to all our healthcare staff annually, it is our policy to mask anyone if they have not received the flu vaccine. Staff who has been vaccinated may also wear masks as personal protection to you and others. We would like to assure that your healthcare providers are in good health, as we actively encourage staff to stay home if they have symptoms or are ill.

Yes, some protective steps against COVID-19: 

• Practice good hand hygiene
• Cover your cough, use your elbows, not your hands
• Avoid touching your eyes, nose and mouth
• Avoid close contact, when possible, with anyone showing symptoms of respiratory illness
• Stay at home if you are ill
• Clean and disinfect frequently touched objects and surfaces with alcohol wipes or regular household cleaning chemicals
• Stay informed on facts for updates from Center for Disease Control (CDC) or World Health Organization (WHO)

We do not do testing at our dental hospital. All incoming patients are separated on entry and screened before proceeding to our lobby and waiting areas.

Every patient is screened for their temperature and take note of their travel history. If you have suspected symptons, we will refer you to one of Thailand’s hospital with COVID-19 testing facilities to have the COVID-19 tests done.